Terms and Conditions - imperialstoneworld.com

Last Updated: 2026

Welcome to Imperial Stone World. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order or using our services.

1. About Imperial Stone World

Imperial Stone World is a marble manufacturer, exporter, showroom, and retailer based in India, serving domestic and international customers. These Terms and Conditions apply to all users, customers, and business partners accessing our website or purchasing our products.

2. Acceptance of Terms

By using our website or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, please refrain from using our services.

3. Products & Information Accuracy

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate. However:

Natural stone products may show variations in color, texture, and pattern
Images are for reference only
Minor differences are considered natural characteristics, not defects

Imperial Stone World reserves the right to update product details without prior notice.

4. Orders & Order Confirmation

Orders are confirmed only after payment confirmation
Advance payment may be required, especially for customized, bulk, or export orders
Imperial Stone World reserves the right to accept or reject any order

Once an order enters processing or customization, it cannot be modified or cancelled.

5. Pricing & Payments

Prices are subject to change without prior notice
Applicable taxes, including GST, will be charged as per law
International duties, customs fees, and local taxes are the buyer’s responsibility
Payment methods are communicated at checkout or during order confirmation

Cash on Delivery (COD) is not available.

6. Shipping & Delivery

Shipping charges are calculated based on location, product type, and order size
Free shipping is not available, especially for international orders
Delivery timelines are estimates and may vary due to logistics, customs, or unforeseen factors

Imperial Stone World is not responsible for delays caused by third-party logistics providers or customs authorities.

7. Returns, Refunds & Cancellations

Free returns are not offered
Customized, cut-to-size, and handcrafted stone products are non-returnable
Returns are accepted only in cases of manufacturing defects or transit damage, subject to review
Shipping charges are non-refundable

Refunds, if approved, are processed as per our Return & Refund Policy.

8. Inspection & Damage Claims

Customers must inspect products upon delivery. Any damage or discrepancy must be reported within 24–48 hours of receipt with clear photographic evidence. Claims reported after this period may not be accepted.

9. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the intellectual property of Imperial Stone World. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Responsibilities

Users agree to:

Provide accurate and complete information
Use the website for lawful purposes only
Not misuse, copy, or interfere with website content or operations

11. Limitation of Liability

Imperial Stone World shall not be liable for:

Indirect, incidental, or consequential damages
Losses arising from improper use of products
Delays or failures caused by events beyond our control

Our liability, if any, shall be limited to the value of the product purchased.

12. International Users

Users accessing our website from outside India agree that:

Transactions may be governed by Indian laws
Products are exported in compliance with Indian export regulations
Import duties and local regulations are the buyer’s responsibility

13. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in India.

14. Changes to Terms and Conditions

Imperial Stone World reserves the right to modify or update these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.