Last Updated: 2026

This Return, Refund & Cancellation Policy applies to all purchases made from Imperial Stone World through our website, showroom, or direct sales channels. By placing an order, you agree to the terms outlined below.

1. Returns Policy

Are returns accepted?

Imperial Stone World does not offer free returns. Returns are accepted only under specific conditions as outlined below.

Eligible Returns

Returns may be considered only if:

  • The product has a manufacturing defect, or

  • The product is damaged during transit

All return requests are subject to inspection and approval by our team.

Non-Returnable Products

The following products are not eligible for return:

  • Customized or cut-to-size stone products

  • Handcrafted marble products (moorti, mandir items, décor, etc.)

  • Products showing natural stone variations (color, texture, pattern)

  • Used, installed, or altered products

Natural variations in stone are not considered defects.

2. Return Request Process

To request a return:

  1. Notify us within 24–48 hours of receiving the product

  2. Share clear photos/videos of the issue

  3. Provide order and invoice details

Requests submitted after this timeframe may not be accepted.

3. Return Shipping Costs

  • Return shipping costs are borne by the customer

  • Free return shipping is not available

  • If a return is approved due to confirmed defect or transit damage, further instructions will be shared by our team

4. Refund Policy

When are refunds issued?

Refunds are issued only after:

  • The returned product is received (if applicable)

  • Inspection and approval are completed

Refund Method

  • Refunds are processed via the original payment method or bank transfer

  • Shipping charges are non-refundable

  • Refund timelines may vary depending on payment provider and banking channels

5. Cancellation Policy

Can I cancel my order?

Order cancellation is subject to order status.

Cancellation Conditions

  • Orders can be cancelled before processing begins

  • Once processing, cutting, customization, or dispatch has started, cancellation is not possible

Refund on Cancellation

  • If cancellation is approved, refunds (if applicable) are processed after deducting applicable charges

  • Advance payments for customized or export orders may be non-refundable

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product:

  • Report the issue within 24–48 hours of delivery

  • Provide clear images and packaging details

  • Do not use or install the product

Failure to report within the stated timeframe may result in claim rejection.

7. International Orders

For international orders:

  • Return and refund eligibility may vary based on export regulations

  • Customs duties, taxes, and shipping charges are non-refundable

  • Return shipping costs are the responsibility of the buyer

8. Final Decision

Imperial Stone World reserves the right to:

  • Approve or reject return, refund, or cancellation requests

  • Modify this policy at any time without prior notice

All decisions made by Imperial Stone World regarding returns, refunds, and cancellations are final.

9. Contact Information

For any questions related to returns, refunds, or cancellations, please contact us through our website or official communication channels.